Shanfix Technology ("Company", "we", "our", or "us") is committed to protecting the privacy of users ("you", "your") of our mobile application, website, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services. 1. Information We Collect We may collect the following categories of information: 1.1 Personal Information Information that can be used to identify you, such as: Full name Email address Phone number Account login credentials Business or company information (if applicable) 1.2 Non-Personal Information Information that does not directly identify you, including: Device type, operating system, and version Application usage data and interaction logs IP address and general location (city/country level) Diagnostic and performance data 1.3 Information You Provide Voluntarily We collect information you voluntarily provide when you: Register an account Contact customer support Submit forms or feedback Use features that require data input
2. How We Use Your Information We use the collected information for purposes including, but not limited to: Providing, operating, and maintaining the Services Creating and managing user accounts Improving functionality, performance, and user experience Communicating with you regarding updates, security alerts, and support Processing transactions (if applicable) Enforcing our terms and policies Complying with legal and regulatory obligations

3. Sharing and Disclosure of Information We do not sell or rent your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, customer support, or payment processing, under strict confidentiality obligations.

3.2 Legal Requirements

When required to do so by law, regulation, legal process, or governmental request.

3.3 Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the transaction.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you

Request correction or deletion of your personal information

Object to or restrict certain processing activities
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided below.

7. Children’s Privacy

Our Services are not intended for use by children under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

8. Third-Party Links and Services

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using the Services, you consent to such transfers, subject to applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted, and the updated policy will include a revised effective date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Shanfix Technology
Email:info@shanfixtechnology.com
Address: Karen, Nairobi - Kenya